| Our claims professionals are ready to help you get the claim settled quickly and fairly. We'll be there to make sure your rights and interests are protected. When you have a claim, you should first protect life and property, and take any steps you can to prevent further
damage, then call Alvarez, Donnaway, Passons, Inc. at your earliest opportunity. Once a claim is reported to an insurance carrier, you should hear from an adjuster within 1 or 2 business days. In an emergency: Call Alvarez, Donnaway, Passons, Inc. (504) 457-4551
during business hours. Call the insurance company directly if they have a 24 hour claim center. Click here for a list of 24 hour numbers. Call Alvarez, Donnaway, Passons, Inc. during non-business hours to hear emergency instructions to follow. If you call
the insurance company directly, make sure you call Alvarez, Donnaway, Passons, Inc. the next business day. When you call, any of the information below will help us speed up your claim. - The location of the accident.
- A description of the events leading to the accident.
- The names and addresses of any injured persons.
- Descriptions of any injuries. If medical treatment was provided, at what hospital?
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If there was property damage, the name and address of the property owner.
- The estimated cost of repairs.
- The names and addresses of any witnesses.
- The police report (for auto accidents).
Automobile Accidents When you have
an automobile claim, it must be reported to the police. If the car is not driveable, have it towed to your preferred body shop or dealership if they are open. If not, have it towed to your house until you can talk to an adjuster. Occupational Injury
The "Employer's Report of Occupational Injury" must be filled out before any claims can be paid. Fill the form out and fax it to Alvarez, Donnaway, Passons, Inc. at (504) 457-4551. To download the State of Louisiana form, click here. The State of Louisiana form can be viewed and printed using the Adobe Acrobat Reader®. To download your free copy of Acrobat Reader, visit the Adobe web site by clicking here. Burglary or Vandalism Loss No burglary or vandalism claim can be paid without a police report or police report item number. Property Loss You should take steps to ensure the safety of life and property and prevent further damage. Beyond
that, don't try and deal with the damage yourself, or it could make your claim difficult to process. Water Damage - Call a service specializing in water damage to carpets and padding. Many people remove the carpets and padding immediately, but the carpet frequently can be saved if removed by an experienced professional. Fire Damage - Do not try and clean up the smoke damage after a grease fire. Many people do more damage to the walls cleaning up than the fire does.
Broken Pipes - Call a plumber to determine the location and cause of the damage. Return to top of page |
